Return Policy
We will accept returns and provide full refund under the following conditions:
- Online orders cannot be returned and refunded in-store. Please see in-store exchange policy.
- Purchase was made at www.crocs.com.my
- Footwear are in a resalable condition, unworn and with tags still attached. Footwear without all original hangtags attached will not be eligible for return or in-store exchange.
- Jibbitz is not allowed to be returned, exchanged or refund.
- Initiate return within 15 days of order is received.
Meet all the requirements? Contact us to initiate a Return Request.
Note: Return shipping is borne by customers. Please allow 1 week processing time. Crocs retail stores do not accept any returns of purchases made online. Retail stores do accept exchanges. Check Exchanges page for details.
Malaysia