Return Policy
New Return Policy (effective 2 Dec 2025):
- For orders placed from 2 Dec 2025 onwards, no return or refund due to change of mind, including reasons such as preference, incorrect choice, or sizing concerns.
- Only product exchange is offered, and must be done at our physical retail stores*.
- Check Exchanges page for details.
We will accept returns and provide full refund under the following conditions (for order placed before 2 Dec 2025):
- Online orders cannot be returned and refunded in-store. Please see in-store exchange policy.
- Purchase was made at www.crocs.com.my
- Footwear are in a resalable condition, unworn and with tags still attached. Footwear without all original hangtags attached will not be eligible for return or in-store exchange.
- Footwear purchased as part of special clearance or promotions, such as "Buy 2 Get 1 Free," are not eligible for return or refund.
- Jibbitz is not allowed to be returned, exchanged or refund.
- Initiate return within 15 days of order is received.
- If your order includes free item(s) as part of a promotion, all eligible items associated with the promotion must be returned.
Meet all the requirements? Contact us to initiate a Return Request.
Note: Return shipping is borne by customers. Please allow 1 week processing time. Crocs retail stores do not accept any returns of purchases made online. Retail stores do accept exchanges. Check Exchanges page for details.
Malaysia