Exchange Policy

1. Exchange can be facilitated at our retail stores*, warehouse or mailing. Please contact us at least 1 working day earlier to reserve the stock before going to the retail store for the exchange. Exchange request will be rejected without prior reservation.
2. Footwear must be in a resalable condition, unworn and with tags still attached.
3. Exchange within 15 days from purchase date.
4. You must show order confirmation email to Crocs staff at the time of exchange.
5. Clearance and online exclusive items cannot be exchanged at the retail stores.
6. No refund or partial refund – even if new item is cheaper.**
7. You have to top up price difference if new item is more expensive.**
8. Jibbitz is not allowed to exchanged.

**Top-up amount: New style Retail Price - Purchase Price shown on the invoice