Crocs.com Terms of Use

Effective Date of this version: February 1, 2026

Thank you for visiting crocs.com.my. This Website is owned and operated by Crocs Footwear (Malaysia) Sdn Bhd located at 9-7 (Level 7) Jalan USJ 9/5Q, Subang Business Centre, 47620 UEP Subang Jaya, Selangor Darul Ehsan, Malaysia . Your access to and use of this Website is subject to the following Terms of Use and all applicable laws Malaysian laws, including the Contracts Act 1950, Consumer Protection Act 1999, Copyright Act 1987, Trademarks Act 2019, and Personal Data Protection Act 2010 (PDPA).

By accessing, browsing, or shopping at this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use under Malaysian law. If you do not agree, please exit this Website immediately.

Terms of use covers:

Agreement
Definitions
Privacy Policy
Minors
Product and Services Information
Ownership
Trademarks
Responsibility for User-Generated Content Posted on or Through this Website
Removal of User-Generated Content
Your Feedback
Links to Other Sites
No Warranties
Exclusion of Liability
Your Obligations
You Indemnification Obligations
Modification and Discontinuation
Entire Understanding
Severability and Non-Waiver
Law and Jurisdiction
Contacting Us

1. Agreement

Access to and use of this Website and its Content are subject to all applicable laws and regulations and to these Terms of Use. By accessing, browsing, and shopping at this Website, you accept, without limitation or qualification, these Terms of Use, which form a legally binding agreement. If you do not agree, please exit this Website.

These Terms of Use may be changed by us from time to time without specific notice to you. The latest Terms of Use will be posted on the Website, and you should always review these Terms of Use prior to using the Website to ensure that you have a current understanding of the Terms of Use under which you are permitted to access this Website.

If you cannot access the Terms of Use via the Internet, we can provide a copy of the most recent Terms of Use by email upon request. Please email us at the email address listed at the end of these Terms of Use.

ACCESS TO THIS WEBSITE (OR PORTIONS THEREOF) AND THE USE OF INFORMATION, MATERIALS, PRODUCTS, OR SERVICES PROVIDED THROUGH THIS WEBSITE (OR PORTIONS THEREOF), IS NOT INTENDED, AND IS PROHIBITED, WHERE SUCH ACCESS OR USE VIOLATES APPLICABLE LAWS OR REGULATIONS.

2. Definitions

The term “Content” refers to all of the software and code comprising or used to operate this Website, and all of the text, photographs, images, illustrations, graphics, sound recordings, video and audio-video clips, and other materials available on this Website.

The terms “Crocs,” “we,” “us,” and “our” refer to Crocs Footwear (Malaysia) Sdn Bhd.

The term “Feedback” refers to the Content you post on or through this Website that is specifically about how we can improve this Website and the products and services we make available through this Website.

The terms “Personally Identifiable Information” and “PII” refer to individually identifiable information about you that could permit one to identify or contact you. Examples of PII include your name, address, and email address. All PII is processed in accordance with the PDPA 2010 and our Privacy Policy.

The term “Terms of Use” refer to these terms of use.

The term “User-Generated Content” refers to all of the text, photographs, images, illustrations, graphics, sound recordings, video, audio-video clips, and other material that you post on or through our Website using the social networking tools we make available to you and that does not constitute Feedback. One way that User-Generated Content differs from other information you provide to us is that, once submitted, User-Generated Content is made available instantaneously to others. Examples of User-Generated Content are information you provide as part of a promotion and comments you make in response to a blog or social media post; Feedback is also considered User-Generated Content.

The term “Website” refers to crocs.com, including the Crocs online store, which is owned by Crocs Inc. and operated by Crocs Footwear (Malaysia) Sdn Bhd.

The terms “you” and “your” mean any user of this Website.

3. Minors

This Website is a commercial site and is not intended for minors under 18 years of age without parental or guardian consent. Parental or guardian consent is required in accordance with the Child Act 2001.

4. Product & Services Information

All references on this Website to information, materials, products, and services apply to information, materials, products and services available in the countries or jurisdictions specified with respect to such information only, unless otherwise stated. Nothing in this Website constitutes an offer to buy or sell our products or services in any jurisdiction.

5. Ownership

Unless otherwise indicated, this Website and all of its Content are protected under applicable copyrights, trademarks and other proprietary under Malaysian copyright and trademark law, including the Copyright Act 1987 and Trademarks Act 2019 (including, but not limited to, intellectual property) laws, and all Content and intellectual property rights therein are the property of Crocs or the material is included with the permission of the rights owner and is protected pursuant to applicable copyright and trademark laws. ALL RIGHTS RESERVED.

The posting of any Content on this Website does not constitute a waiver of any right in such Content. You do not acquire ownership rights to any Content viewed through this Website. Except as otherwise provided herein, none of this Content may be used, copied, reproduced, distributed, republished, downloaded, modified, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without our express prior written permission.

Permission is hereby granted to the extent necessary to lawfully access and use this Website and its Content to display, download, archive and print in hard copy, portions of this Website on a temporary basis and for your individual and personal use only, provided you do not modify the materials and that you retain any and all copyright and other proprietary notices contained in the materials.

6. Trademarks

The Crocs logo, all product names, all page headers, all custom graphics, all button icons, all trademarks, service marks and logos appearing on this Website, unless otherwise noted, are service marks, trademarks (whether registered or not) and/or trade dress of Crocs (the “Marks”). All other trademarks, product names, company names, logos, service marks and/or trade dress mentioned, displayed, cited or otherwise indicated on the Website are the property of their respective owners. You are not authorized to display or use the Marks in any manner without our prior written permission. You are not authorized to display or use trademarks, product names, company names, logos, service marks and/or trade dress of other owners without the prior written permission of such owners. The use or misuse of the Marks or other trademarks, product names, company names, logos, service marks and/or trade dress or any other materials contained herein, except as permitted herein, is expressly prohibited.

7. Responsibility for User-Generated Content Posted on or Through this Website

You are responsible for User-Generated Content that you post. We are not liable for UserGenerated Content except to the extent required by Malaysian law, including defamation, copyright, or criminal liability. Users under 18 years of age must obtain parental or guardian consent before posting any User-Generated Content, in compliance with applicable Malaysian laws.

This means that you, not Crocs, are entirely responsible for all User-Generated Content that you post and that you can be held personally liable for comments that are defamatory, obscene, or libelous, or that violate these Terms of Use, an obligation of confidentiality, or the rights of others. If any part of the User-Generated Content you post is not your original work, it is your responsibility to obtain any necessary permission to post it.

Because we do not control the User-Generated Content posted on or through this Website, we cannot and do not warrant or guarantee the truthfulness, integrity, suitability, or quality of that User-Generated Content. You also agree and understand that by accessing this Website, you may encounter User-Generated Content that you may consider to be objectionable. We have no responsibility for any User-Generated Content, including without limitation any errors or omissions therein. We are not liable for any loss or damage of any kind you may claim was incurred as a result of the use or dissemination of any UserGenerated Content posted, emailed, transmitted or otherwise made available on or through this Website. The User-Generated Content posted on or through this Website expresses the personal opinions of the individuals who posted it and does not necessarily reflect the views of Crocs or any person or entity associated with Crocs.

You own User-Generated Content, but we may use it. You own the copyright in any original User-Generated Content you post. We do not claim any copyrights in User-Generated Content. However, by using this Website you are granting us and our subsidiaries, affiliates, successors and assigns, a nonexclusive, fully paid, worldwide, perpetual, irrevocable, royalty-free, transferable license (with the right to sublicense through unlimited levels of sublicensees) to use, copy, modify, distribute, publicly display and perform, publish, transmit, remove, retain repurpose, and commercialize User-Generated Content you post in any and all media or form of communication whether now existing or hereafter developed, without obtaining additional consent, without restriction, notification, or attribution, and without compensating you in any way, and to authorize others to do the same. This license is granted in accordance with the Copyright Act 1987 (Malaysia) and all other applicable Malaysian intellectual property laws. For this reason, we ask that you not post any User-Generated Content that you do not wish to license to us, including any photographs, videos, confidential information, or product ideas.

We may disclose and/or remove User-Generated Content. Crocs has certain rights. We have the right (but do not assume the obligation) to:

monitor all User-Generated Content;
require that you avoid certain subjects as we determine in our sole and absolute discretion;
remove or block any User-Generated Content at any time without notice at our sole and absolute discretion;
disclose any User-Generated Content and the identity of the user who posted it in response to a subpoena or other legal process or whenever we believe that disclosure is appropriate to comply with the law or a court order, to prevent or investigate a possible crime or other violation of law, to protect the rights of Crocs or others, or to enforce these Terms of Use; and
terminate your access to and use of this Website, or to modify, edit or block your transmissions thereto in our sole and absolute discretion, provided such actions are taken in compliance with Malaysian laws, including court orders or statutory obligations.

Nothing in these Terms of Use shall affect your moral rights in User-Generated Content under the Copyright Act 1987 (Malaysia).

You agree that our exercise of such discretion shall not and does not render us the owners, authors, or creators of User-Generated Content you post, and that you will retain ownership thereof and responsibility for such Content as described in these Terms of Use.

Restrictions on User-Generated Content. It is a condition of these Terms of Use that you do not:

upload, post, transmit or otherwise make available:
- any User-Generated Content that is unlawful, harmful, hateful, threatening, abusive, harassing, libelous, defamatory, obscene, vulgar, pornographic, profane, racially disparaging, indecent, or invasive of another’s privacy;
- any User-Generated Content that constitutes or encourages activity that may violate criminal or civil law;
- any User-Generated Content that is false, misleading, or fraudulent;
- any User-Generated Content that you do not have a right or permission to make available under any law or under contractual or fiduciary relationships (such as inside information or proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
- any User-Generated Content that violates or infringes upon the rights of others, including User-Generated Content which violates the patent rights, copyrights, trademark rights, privacy rights, publicity rights, trade secret rights, confidentiality rights, contract rights, or any other rights of any individual, living or deceased, or any legal entity;
- any User-Generated Content that contains the image, name or likeness of anyone other than yourself, unless (i) that person is at least eighteen years old and you have first obtained his/her express permission or (ii) that person is under eighteen years old but you are his/her parent or legal guardian;
- any request for or solicitation of any personal or private information from any individual;
- any request for or solicitation of money, goods, or services for private gain or unlawful purposes;
- any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment, or that may otherwise compromise the security, integrity, and availability of the Crocs site or information thereon; or
- any User-Generated Content that contains advertising, promotions or marketing, or which otherwise has a commercial purpose;
impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; or
violate any local, state, national or international law, rule or regulation, including but not limited to the Penal Code (Act 574), Communications and Multimedia Act 1998, Copyright Act 1987, and any other applicable Malaysian statutes.

8. Removal of User-Generated Content

In general. On certain pages of this Website, we may provide to you a tool to report objectionable User-Generated Content. If that tool is not available, you can report objectionable User-Generated Content by contacting us using the information provided below. While we do not have any obligation to remove any User-Generated Content from this Website merely because of a removal request, we will review all such requests and will remove User-Generated Content that we determine should be removed, in our sole and absolute discretion and in accordance with these Terms of Use and applicable law. However, upon receipt of a valid copyright infringement notice in accordance with the Copyright Act 1987 (Malaysia), we will act expeditiously to remove or disable access to infringing content in compliance with applicable law. Please be aware, however, that if the User-Generated Content has already been distributed to other websites or users or published in other media, we will not be able to recapture and delete it. Also, a back-up or residual copy of the User-Generated Content we remove from this Website may remain on back-up servers. Such residual copies will not be publicly accessible and are maintained solely for lawful operational or backup purposes.

Violation of copyrights. Crocs does not knowingly violate or permit others to violate the copyrights of others. We will promptly remove or disable access to material that we know is infringing or if we become aware of circumstances from which infringing activity is apparent.

If you are requesting removal of content because of a violation of your copyrights, please note that the Copyright Act 1987 (Malaysia) provide recourse for copyright owners who believe that material appearing on the Internet infringes their rights under Malaysia copyright law. If you believe that your own work, or the work of a third party for whom you are authorized to act, is featured on this Website or has been otherwise copied and made available on this Website in a manner that constitutes copyright infringement under Malaysia law, please notify us immediately. Your notice must be in writing and must include:

an electronic or physical signature of the copyright owner or of the person authorized to act on behalf of the owner of the copyright interest;
a description of the copyrighted work that you claim has been infringed;
a description of where the material that you claim is infringing is located on this Website (including the URL, title and/or item number if applicable, or other identifying characteristics);
your name, address, telephone number, and email address, and, if you are not the owner of the copyright, the name of the owner; and
a written statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
where you believe there is copyright infringement under Malaysia law, a statement by you agreeing to submit to the jurisdiction of the courts in Malaysia.

Notices must comply with the form and requirements set out under Section 51A of the Copyright Act 1987 (Malaysia) and the Copyright (Network Service Provider) Regulations 2012 to ensure proper legal effect and limitation of liability. To the extent that the alleged infringement is governed by the Copyright Act 1987 (Malaysia) as applicable to network service providers, please notify us immediately in the form and containing the information prescribed by the Copyright Act 1987 (Malaysia) and the Copyright (Network Service Provider) Regulations.

Your statement must be addressed as follows:

Crocs Footwear (Malaysia) Sdn Bhd
9-7 (Level 7) Jalan USJ 9/5Q, Subang Business Centre,
47620 UEP Subang Jaya, Selangor Darul Ehsan, Malaysia

Any notification by a copyright owner or a person authorized to act on its behalf that fails to comply with requirements of the Malaysia Copyright Act and the Copyright (Network Service Provider) Regulations as applicable to us shall not be considered sufficient notice and shall not be deemed to confer upon us actual or constructive knowledge of facts or circumstances from which infringing material or acts are evident.

9. Your Feedback

Although we do not claim ownership of User-Generated Content you post using this Website, the Feedback you provide to us through this Website will be and remains our exclusive property. Your submission of Feedback will constitute an assignment to us of all worldwide rights, title and interests in your Feedback, including all copyrights and other intellectual property rights in your Feedback. We will be entitled to reduce to practice, exploit, make, use, copy, disclose, display or perform publicly, distribute, improve and modify any Feedback you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Feedback that you do not wish to assign to us.

10. Links to Other Sites

This Website may contain links and/or advertisements to other websites maintained by us in addition to links to websites maintained by unrelated companies and persons. An advertisement of, or link to, a non-Crocs website does not mean that we approve, endorse or accept any responsibility for that website, its content or use, or the use of products and services made available through such website.

We are not responsible for the actions, content, accuracy, opinions expressed, privacy policies, products or services provided through these links or made available through these resources or appearing in such websites, nor for any damages or losses, directly or indirectly, caused or alleged to have been caused as a result of your use or reliance on such websites.

Such websites are not investigated, monitored or checked for accuracy, completeness or conformance with applicable laws and regulations by us. We do not make any representations whatsoever, or give any warranties of any kind, expressed, implied, or otherwise about other websites which you may access through this Website, the content thereof, or the products and/or services made available through such websites. If you decide to leave our Website and access these other websites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of such websites will apply to you while on such websites.

11. Our Privacy Policy

By agreeing to these Terms of Use, you agree to the terms of our Privacy Policy. Before using this Website please read it carefully. All Personally Identifiable Information provided to us as a result of your access to and use of this Website will be handled in accordance with our Privacy Policy.

12. No Warranties

WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THIS WEBSITE OR ITS CONTENT, WHICH ARE PROVIDED FOR USE "AS IS" AND ON AN "AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS WEBSITE AND ANY WEBSITE WITH WHICH IT IS LINKED. NOTWITHSTANDING THE FOREGOING, NOTHING IN THIS CLAUSE IS INTENDED TO EXCLUDE OR LIMIT ANY RIGHTS OR WARRANTIES THAT CANNOT BE LAWFULLY EXCLUDED UNDER THE CONSUMER PROTECTION ACT 1999 (MALAYSIA) OR ANY OTHER APPLICABLE MALAYSIAN LAW. WE DO NOT WARRANT THAT THIS WEBSITE, ITS SERVERS OR EMAIL SENT FROM US WILL BE FREE OF ANY HARMFUL COMPONENTS (INCLUDING VIRUSES). USERS ARE ADVISED TO IMPLEMENT APPROPRIATE SECURITY AND ANTIVIRUS MEASURES IN ACCORDANCE WITH BEST PRACTICES AND APPLICABLE MALAYSIAN LAW. WE ALSO MAKE NO REPRESENTATIONS OR WARRANTIES AS TO WHETHER THE INFORMATION ACCESSIBLE VIA THIS WEBSITE, OR ANY WEBSITE WITH WHICH IT IS LINKED, IS ACCURATE, COMPLETE, OR CURRENT. WE DO NOT PROVIDE ANY REPRESENTATIONS OR WARRANTIES AGAINST THE POSSIBILITY OF DELETION, MISDELIVERY OR FAILURE TO STORE COMMUNICATIONS, PERSONALIZED SETTINGS, OR OTHER DATA. YOU ACCEPT AND AGREE THAT OUR SHAREHOLDERS, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES AND OTHER REPRESENTATIVES SHALL HAVE THE BENEFIT OF THIS CLAUSE.

The information and all other materials on this Website are provided for general information purposes only and do not constitute professional advice. Users seeking legal, medical, financial, or other professional advice should consult a qualified professional in the relevant jurisdiction; reliance on information on this Website is at your own risk. It is your responsibility to evaluate (or take professional advice on) the accuracy and completeness of all information, statements, opinions and other material on this Website or any website with which it is linked.

Nothing in this clause shall limit, exclude, or prejudice any statutory rights of consumers under Malaysian law, including the Consumer Protection Act 1999 and Sale of Goods Act 1957, or any rights arising from fraudulent misrepresentation.

13. Exclusion of Liability

To the fullest extent permitted by applicable laws we, on behalf of our officers, directors, employees, agents, suppliers, and contractors, exclude AND DISCLAIM liability for any losses and expenses of whatever nature and howsoever arising including, without limitation, any direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss caused by a virus, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character, even if we have been advised of the possibility of such damages or losses, arising out of or in connection with the use of this website or any website with which it is linked. You assume total responsibility for establishing such procedures for data back up and virus checking as you consider necessary. THIS LIMITATION OF LIABILITY APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER BASIS.

Notwithstanding the foregoing, nothing in this clause shall exclude or limit liability to the extent prohibited under Malaysian law, including liability under the Consumer Protection Act 1999, Contracts Act 1950, or other applicable statutes.

These Terms of Use give you specific legal rights under Malaysian law, including any statutory consumer rights which cannot be excluded or limited. The limitations and exclusions set out in these Terms of Use are inapplicable to the extent they disclaim liability for Crocs’ own negligent, willful, or intentional conduct, or breach of any statutory duties, including the minimum duties of care under Sections 13 and 14 of the Contracts Act 1950. Nothing in this clause is intended to exclude or limit any liability which cannot be lawfully excluded or limited under Malaysian law, including liability under the Consumer Protection Act 1999 or any other applicable legislation.

14. Your Obligations

You are responsible for providing and maintaining all personal computer and communications equipment and Internet access accounts necessary to gain access to this Website.

In consideration of your use of the Website, you agree to provide true, accurate, current and complete information about yourself.

Your account, including your username and password, are personal to you and may not be used by anyone else. You are responsible for maintaining the confidentiality of your password and username and are fully responsible for all activities that occur under your password or username by you or by anyone else using your username and password, whether or not authorized by you. You agree to immediately inform us of any apparent breaches of security such as loss, theft or unauthorized disclosure or use of your username or password (contact Crocs at customerservicemy@crocs.com) and until we are so notified you will remain liable for any unauthorized use of your account.

You agree that we may invoice you and/or bill your credit card when we make the goods you purchased available for shipment at our distribution center and you agree to pay for such goods unless you return them pursuant to our Return Policy. For more information regarding your order, please visit our customer service homepage.

You agree to use the Website in a manner consistent with any and all applicable rules and regulations. You agree not to upload or transmit through the Website any computer viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer. Any unauthorized modification, tampering or change of any information, or any interference with the availability of or access to this Website is strictly prohibited. Crocs reserves all rights and remedies available to it.

15. You Indemnification Obligations

You agree to indemnify, defend, release, and hold harmless Crocs, its officers, directors, agents, representatives, and employees from any claim, liability, loss, expense, or demand, including legal fees, arising out of or relating to your violation of these Terms of Use, your access to or use of this Website (including any information, materials, products, or services available through this Website), or any User-Generated Content you post on or through this Website. Your indemnification obligation shall not apply to the extent that any claim, liability, loss, expense, or demand arises from the negligence, willful misconduct, or statutory breaches of Crocs or its officers, directors, agents, representatives, or employees under Malaysian law.

16. Modification and Discontinuation

We reserve the right at any time and from time to time to modify, edit, delete, suspend or discontinue, temporarily or permanently this Website (or any portion thereof) and/or the information, materials, products and/or services available through this Website (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of this Website.

17. Entire Understanding

These Terms of Use (together with our Privacy Policy, which is expressly incorporated herein) contain the entire understanding between you and us with respect to use of this Website and no representation, statement, inducement, oral or written, not contained herein shall bind any party to this agreement.

18. Severability and Non-Waiver

Our failure to enforce any provision of these Terms of Use shall not be deemed a waiver of such provision nor of the right to enforce such provision, and a waiver by us of any right under these Terms of Use on any occasion shall not constitute a waiver of such right on any other occasion. Any waiver shall be expressly made in writing to be effective. In the event any provision of these Terms of Use is determined to be invalid, illegal, or unenforceable under Malaysian law, such invalidity will not affect the validity of the remaining portions of these Terms of Use, and the parties will substitute for the invalid provision a provision which most closely approximates the intent and economic effect of the invalid provision. These Terms of Use will apply in lieu of and notwithstanding any specific legend or statement associated with any particular document or information exchanged.

19. Law & Jurisdiction

These Terms of Use shall be subject to, governed by and construed under the laws of Malaysia, without regard to conflict of law principles. By accessing or using this Website, you agree to comply with all applicable Malaysian laws and regulations. You hereby submit to the exclusive jurisdiction of the courts of Malaysia for any dispute, claim, or controversy arising out of or in connection with these Terms of Use or your use of this Website. Notwithstanding the foregoing, we reserve the right, at our sole discretion, to initiate legal proceedings in any other jurisdiction if we believe that any infringement, violation, or unlawful activity in relation to these Terms of Use is occurring or has occurred in such jurisdiction.

20. Contacting Us

If you have any questions regarding these Terms of Use or any other matter, you may refer to our Customer Service page or email one of our friendly Customer Service Specialists at customerservicemy@crocs.com.

You may also contact us at:

Crocs Footwear (Malaysia) Sdn Bhd
9-7 (Level 7) Jalan USJ 9/5Q, Subang Business Centre,
47620 UEP Subang Jaya, Selangor Darul Ehsan, Malaysia