Returns
Returns Policy
We want you to be happy with your purchase. If something isn’t quite right, please refer to our Returns & Refunds Policy before submitting a request.
- Online orders cannot be returned or exchanged in-store
- Orders must be placed via www.crocs.com.my
- Items must be returned within 25 days from the date of purchase
- Items must be unworn, in resalable condition, and with original tags attached
- We currently offer refunds only – exchanges and replacements are not available
Return Instructions
To return your product, you will need to initiate a return process within 25 days of your order date.
Step 1: Submit Your Request
Click the “Start a Return” button to begin your return. Your request will be reviewed within 1–3 working days.
Step 2: Pickup Arrangement
Once approved:
- We will arrange a pickup from your address
- Pickup will be scheduled within 1–3 working days (depending on location)
- Please ensure your items are securely packed
Step 3: Return & Inspection
- Your return will be shipped to our warehouse for inspection
- The quality check may take up to 2 weeks
Step 4: Refund
Once your return has been inspected and approved:
- Your refund will be processed within 7 working days to your original payment method (e.g. credit card)
- If you do not receive your refund within 20 working days after processing, please contact us for assistance.
Important Information
- Items that do not meet return conditions will be rejected and not refunded
- Rejected items will be returned to customers where applicable. Items that do not qualify may not be returned.
- Free gifts must be returned together with qualifying items
- Selected promotional or clearance items may not be eligible for returns
Defective or Incorrect Items
- If you received a defective, incorrect, or missing item:
- Please contact Customer Service with your Order ID and photos
- Your case will be reviewed within 1–3 working days